Realspankings

We have compiled here a list of the most frequently asked questions and their answers. Simply find your question in the corresponding category and click on its link to jump to the answer. If you do not see your question here please see our full service help/customer service site here: http://www.realspankingsnetwork.com/helpworkspro/index.php.

Billing Answers:

1.What are my payment options? We currently accept payment by credit card, online check and Web 900 (billed to your telephone bill). All of the billing information can be found here. Back To Top
2.Can I send payment directly to you? Unfortunately we cannot accept payment directly as we have no way of generating a subscription ID. Payment must go directly to our billing processor via one of the payment options. Back To Top
3.Who is Ibill/CCBill? On 08/01/02 we set our primary billing processor to be Ibill for all credit card, online check and Web 900 transactions. At that time we set CCBill as our secondary processor for credit card and online check transactions (no secondary Web 900 billing option at this time). Ibill has been processing online payments since 1997 and have been developing telephone and internet payment solutions since 1986!. Ibill's billing system allows for greater flexibility on billing options, as well as provides an easy way for subscribers to monitor and cancel their accounts. As with CCBill, all of your billing information goes directly to Ibill via their SSL and is stored on their secure servers. Your personal information is never released or sold to anyone. You can read more on Ibill at www.ibill.com. Our secondary billing company, CCBill, has been processing online payments since 1998 and is fast becoming the leader in online payments. As with Ibill, all of your billing information goes directly to the CCBill servers via their SSL. CCBill never releases or sales your billing information and all of your information will remain secure. You can read more about CCBill by going to www.ccbill.com. Back To Top
4.How can I contact Ibill/CCBill? You can email Ibill at support@ibill.com, or you can call one of the telephone numbers listed here: www.ibillcs.com. You can email CCBill at support@ccbill.com, or you can call one of the telephone numbers listed here: www.ccbill.com. Back To Top
5.Will my billing information be placed on a mailing list? No! Your billing information will never be placed on any mailing or email lists. All of your information goes directly to CCBill via their SSL and is stored on their secure servers. Back To Top
6.What name will appear on my credit card/online check/telephone statement? Ibill transactions will appear as "Ibill" or "Internet Billing Company". CCBill transaction will appear as "CCBill Ltd". There will be no mention of the name of the website or spanking. Back To Top
7.How do I sign-up by credit card/online check/Web 900? Click here for detailed instructions on how to sign up. Back To Top
8.Will my subscription automatically renew? If you joined by credit card or online check, for your convenience your subscription will automatically renew every 30 days unless you email to cancel. If you joined by Web 900 your subscription will not renew and will automatically end after your initial 30 days. If you wish to continue your Web 900 subscription for more than 30 days you will need to join again. Back To Top
9.How can I ensure I am only charged for 30 days and not renewed? To ensure you are charged for 30 days only and not renewed, simply cancel your subscription at least two business days prior to your rebill date. To cancel your subscription see the following article on our help site here: http://www.realspankingsnetwork.com/customer_service/ Back to Top
10.How do I cancel? You can cancel your subscription at any time. To ensure you are not rebilled simply cancel your subscription at least two business days prior to your rebill date. To cancel your subscription see the following article on our help site here: http://www.realspankingsnetwork.com/customer_service/. Back To Top

Subscription/Troubleshooting/Login Answers:

1.How long is my subscription valid? If you joined by credit card for your convenience your subscription will automatically renew every 30 days. You can cancel at any time by following the steps outlined in #10 under "Billing Answers". If you joined by Web 900 your subscription will not renew and will end automatically after your initial 30 days. If you wish to continue your Web 900 subscription after your initial 30 days you will need to join again. Back To Top
2.How do I cancel my subscription? You can cancel your subscription at any time. To ensure you are not rebilled simply cancel your subscription at least two business days prior to your rebill date. To cancel your subscription see the following article on our help site here: http://www.realspankingsnetwork.com/customer_service/. Back To Top
3.How do I login to the members area? Click here for detailed instructions on how to login to the members area. Back To Top
4.I have forgotten my subscription ID or username/password, what do I do? Your subscription ID and username/password can be found on the original Ibill or CCBill email receipt sent to you at the time of the transaction. If you do not have your Ibill receipt click here for detailed instructions on how to retrieve your login information. Back To Top
5.I signed up via Web 900# and have a PIN #, now what? If you joined via Web 900 click here for detailed instructions on what to do. Back To Top
6.My Ibill subscription ID isn't working. Occasionally there are problems with subscription ID's. These problems can be related to the ID itself, the Ibill servers and/or the user's internet connection. If the system does not allow you access with your subscription ID, and you know the ID is valid, try disconnecting and reconnecting your internet connection. If the problem is on the user's end this will usually fix the problem. If this doesn't work you can contact the Webmaster for support using the following form on our help site: http://www.realspankingsnetwork.com/customer_service/. Back To Top
7.My Ibill username and/or password isn't working. For the security of the site the Ibill username and password change often. The only way to retrieve the new username and password when they change is to login with your subscription ID. For this reason you should always login with your subscription ID on the login screen. Back To Top
8.My Web 900 PIN number cannot be activated. Occasionally there are problems activating a Web 900 PIN #. These problems can be related to the PIN itself, the Ibill servers and/or the user's internet connection. If the system is reporting an error when you are trying to activate a PIN #, and you know the PIN# is valid, first try disconnecting and then reconnecting your internet connection. If the problem is on the user's end this will usually fix the problem. If this doesn't work you can contact the Webmaster for support using the following form on our help site: http://www.realspankingsnetwork.com/customer_service/. Back To Top
9.My credit card is being declined but I have plenty of credit and the address information is correct. The most common reason for being declined by CCBill or Ibill is having requested a past refund or charge back through Ibill, not necessarily from our site. Once you request a refund or charge back from CCBill or Ibill they no longer allow sign-up's from the credit card or email address used. Your best bet is to try another credit card as well as a different email address. Unfortunately Ibill has full control over all billing issues and there is nothing we can do. Back To Top
10.When trying to join by credit card I receive the error "The decline limit has been reached". This is a security feature to help cut down on fraudulent charges. This message will appear after three failed attempts to join by credit card. These failed attempts are usually caused by incorrect billing information being entered with the card number (address, name on card, expiration date..etc). Make sure you are entering all of the billing information with the card number as this information appears on your credit card statement. The decline limit block is set for 24 hours, meaning once you get this message you should not try to join again with the same credit card for at least 24 hours. If after 24 hours you still can't join, and you are sure all of the information you are entering is correct, you will need to contact CCBill or Ibill customer support for assistance. You can email CCBill at support@ccbill.com and you can find the Ibill customer service number at www.ibill.com. Back To Top
11.When trying to login by Subscription ID, or when trying to activate a Web 900 PIN #, my computer keeps searching for the page but it never comes up. These problems have been reported from a few of our Macintosh users. Unfortunately we have not found a cause or solution for this issue. If you experience this problem and you are trying to join the site there is not much we can do other than suggest you try again later or try another payment option. If you experience this problem after you have signed up and can't get back into the site, use the following form on our help site to request support: http://www.realspankingsnetwork.com/customer_service/. Back To Top
12.I am having trouble viewing a particular video. First of all, make sure you have the latest version of RealPlayer installed as the default video player on your computer. If you do not have RealPlayer you can get it at www.real.com. If RealPlayer is installed correctly and you still cannot view a video see the following article on our help site: http://www.realspankingsnetwork.com/customer_service/. Back To Top
13.My CCBill username/password is not working. Occasionally, there are problems with usernames and passwords. These problems can be related to the id's themselves, the CCBill servers and/or the user's internet connection. If the system does not allow you access with your username and password, and you know the information is valid, try disconnecting and reconnecting your internet connection. If the problem is on the user's end this will usually fix the problem. If this doesn't work you can request support by using the following form on our help site: http://www.realspankingsnetwork.com/customer_service/. Back To Top

General Site Answers:

1.Who is Realspankings.com? We are a married 20 something couple who uses corporal punishment in our day to day lives. You can read all about us and our site here. Back To Top
2.Do you sell videos on VHS or DVD? Yes! Our first full length feature film, "RS Institute Road Trip", will be released on VHS 9/9/02. DVD format will come shortly after. This is just the first movie in a long line of up coming movies from Realspankings.com. For more information see Realspankings.com Films. Back To Top
3.What do I need to view the videos online? You will need the latest version of RealPlayer installed as your default video player to view the videos. If you do not have RealPlayer you can get it at www.real.com. Once installed you can view all of the videos simply by clicking on the link. The video will download and play automatically. Back To Top
4.Can I download the images/videos to my hard drive and view them later offline? Yes. You can download the pictures and videos for your personal use only. Please do not use our images or videos on another website. Back To Top
5.Can I use your images/videos on my website? NO! For the most part we do not allow our material to be used on other websites. We have made exceptions to this rule for a select few other spanking sites that we deem worthy enough to display our material. This material is usually traded for like material, or a prominent link on the site. USE OUR MATERIAL ON YOUR SITE WITHOUT OUR PERMISSION AND WE WILL SEE YOU IN COURT! We do daily checks of other websites for copyright violations and prosecute accordingly. Back To Top
6.How can I get more information on a specific image/video? Use the following form on our help site to request information on our content: http://www.realspankingsnetwork.com/customer_service/. Back To Top
7.How often do you update? We update once a week. Back To Top
8.How can I advertise my spanking website on your site? Click here for all of our marketing information. We have many advertising options available to you: banner exchange, top list, webring...etc. Back To Top
9.How can I be in a spanking video? Click here if you have ever wanted to star in a spanking video, or if you just want to receive a professional punishment. Back To Top
10.Would you be interested in buying my spanking videos? Possibly. We do on occasion purchase other people's videos to post on the site. If you are interested in selling your videos use the form on our help site. Back To Top
11.I am having trouble with the site, who can I contact? To better assist our customers we have created a full service help/customer service website that will answer all the questions you may have. Please visit the following link to contact us: http://www.realspankingsnetwork.com/customer_service/ Back To Top
12.How long after I send an email to the Webmaster can I expect a response? It depends, but you can usually expect a response to all inquiries within 24 - 48 hours. If your email is sent over the weekend (Friday - Sunday), you can expect a response within 72 hours. Back To Top

Realspankings.com FAQ